Encyclopedia Entry

Public policies for service quality

Thumbnail of Rubalcaba et al. 2023 (opens PDF)

Improving service quality requires a mix of market mechanisms, government regulation, standards, and user involvement—not just one approach.

Rubalcaba, Luis and Laakso, Aarre. 2023. "Public policies for service quality." In Elgar Encyclopedia of Services, edited by Gallouj, Faïz et al., 663-6. Edward Elgar, Cheltenham, UK. https://doi.org/10.4337/9781802202595.Public.Policies.