Aarre Laakso

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Big data, services and policy making

Despite challenges around bias, privacy, and governance, big data offers unprecedented opportunities to enhance public administration productivity, service quality, and strategic decision-making.

Rubalcaba, Luis, Rubalcaba, Leticia, and Laakso, Aarre. 2023. "Big data, services and policy making." In Elgar Encyclopedia of Services, edited by Gallouj, Faïz et al., 619-20. Edward Elgar, Cheltenham, UK. https://doi.org/10.4337/9781802202595.Big.Data.Services.