Big data, services and policy making

Thumbnail of Rubalcaba et al. 2023 (opens PDF)

Despite challenges around bias, privacy, and governance, big data offers unprecedented opportunities to enhance public administration productivity, service quality, and strategic decision-making.

Rubalcaba, Luis, Rubalcaba, Leticia, and Laakso, Aarre. 2023. "Big data, services and policy making." In Elgar Encyclopedia of Services, edited by Gallouj, Faïz et al., 619-20. Edward Elgar, Cheltenham, UK. https://doi.org/10.4337/9781802202595.Big.Data.Services.

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